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Janie's Stringing Privacy Policy

Who are we?

Janie's Stringing is run by:

Janie Stansbury
PO Box 73, Tenterden TN30 6HJ

We can be contacted in the following ways:

What information do we collect?

For customers who have enquired about our services:
We may hold email addresses and contact telephone numbers depending on how we have been contacted

For customers that we have provided services for:
We hold email addresses, contact telephone numbers, delivery and invoice addresses, copies of delivery notes and invoices for past work

Why do we collect it?

To be able to contact the customer in the event of a query
To ensure that work is returned to the correct place
To enable us to send invoices and price updates to the correct place

How long do we store it?

The data is normally stored indefinitely, or until such time as the owner of the data asks us to dispose of it

Where do we store it?

On our internal IT facilities and cloud back up

What is the legal basis on which we collect, retain and share data?

We hold it on the basis of an implied contract: this applies if you have requested services from us and you have given us contact details, so that we can bill you, post to you, or email or telephone you regarding the work.

What about cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. Cookies used on our website do not contain personally identifiable information.

We use cookies to collect anonymised and aggregated data of visits and pathways through the website, through Google Analytics. This data cannot be used to trace individual visitors.

For website visitors, this anonymised data is used to understand patterns of visitor behaviour on our website which we hope will lead to improvements.

Visitors to the website cannot be traced through the anonymised data we collect about their visit and the pathway they take through the site.

How Google uses the data when you use our website may be found here. This page also explains how you can disable this form of data collection if you do not wish it.

Analytics data is stored by Google for 50 months, after which it is automatically deleted.

You may also use your browser's 'private' or 'incognito' mode to prevent your visit from being counted as part of this data.

What are your rights over your data?

We are required to respond within 30 to all requests regarding your data. You have the right:

What happens in the case of a data breach?

A data breach is defined as "the accidental or unlawful destruction, loss, alteration unauthorised disclosure of, or access to, personal data".

If we become aware of a data breach that concerns you, we will contact you immediately as part of our efforts to limit the damage caused.

The ICO will be notified immediately if possible, but within 72 hours at the latest.

Any complaints about the ways we handle your data should be made to the Information Commissioner's Office.